VIVIWOODTOY Frequently Asked Questions

About us

We are a professional wooden toy manufacturer with nearly 20 years of production experience, specializing in the production and export of OEM/ODM wooden toys.
Our main products are wooden toys, including children’s educational toys,puzzle, and various customized samples.

About Wooden Toy

Our toys are generally made of Plywood and solid wood as beech, Oak or pine

Each type of wood has its own characteristics

Our wooden toys selection are safe and durable. They are non toxic, eco friendly and colored with water-based dyes.

Firstly, wipe with a dry cloth. If a wet cloth is needed to remove dirt, simply gently rub the wet cloth to clean, and wipe off any moisture after cleaning is complete.

Wooden toys can be washed with water, but please do not soak the toys. Try not to expose your wooden toys to too much moisture

Do not place wooden toys in direct sunlight for long periods of time, as this can cause the surface to fade over time.

Quality Control

We provide samples for customers to confirm before production, and our dedicated quality department strictly controls the production process to ensure that each product meets quality standards.

Always a pre-production sample before mass production; Always final Inspection before shipment;

Yes, we have products apply with CE/CPC more than 1000pcs. For custom wooden toys, We can help arrange the test, but you have to pay the extra test fees, please provide details of the tests before placing the order, and we will put the test fees in the order.

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Customization Services

Yes, we have a professional design team and rich production experience and can provide customization services for you. You can provide design drawings or samples, and we will produce according to your requirements to meet your personalized needs.

We do not have a fixed minimum order quantity requirement as each products has each moq. You can customize according to your needs. The more orders you place, the lower the unit cost will be, and the transportation cost will also be more favorable.

Of course, we offer samples of some stock products. You just need to pay the shipping fee. For some other products, especially custom samples, you need to pay a sample fee first and then deduct it from mass production.

Cooperation Process

You can contact any of our sales person for an order. Please provide the details of your requirements as clear as possible. So we can send you the offer at the first time.For designing or further discussion, it is better to contact us with Skype, TradeManger or QQ or WhatsApp or other instant ways, in case of any delays.

We accept PayPal,TT, Western Union,L/C, Alibaba Trade Assurance, and so on.

Logistics and After-sales Service

Generally, our delivery time is around 30-45 days( off season) or 45-60 days(busy season) after receiving the payment or L/C at sight, it also depending on the order quantity and production situation. If the order quantity is large or it is a peak production period, there may be a slight delay, but we will communicate with you in a timely manner and ensure delivery as soon as possible.We suggest that you place the order two months before the date you need it.

Of course, we attach great importance to after-sales service. If you encounter any problems or have any questions during use, you can contact us at any time, and we will do our best to answer and provide corresponding solutions to ensure your satisfaction.

Please Contact Us If You Have Any Questions.

The products produced by the company have been distributed in more than 20 provinces and cities across the country, and have been unanimously recognized and praised by customers.